July 18, 2009

• [Randoms]

  
  Watched The Hangover with the guys tonight.. totally needed it after a week of pure crap. Drinking.. smoking up.. movies.. fried paninis and boobie touching..
  
  lol not these kind...
  
  the mousepad actually.. whiiiich.. is actually quite comfortable.. *ahem*

  Had my monthly review with my workflow King E; i like him.. he's laid back and respectful. He knows that hey, i'm a senior person and work hard and know my stuff; I don't need to be baby-ed; just tell me how it is and we'll work on it.

  And then got 6 15-minute vouchers for getting 6 calls above 90quality.. not bad.. better than most people.

  Found out I got a 75 and 115 call to go with my service fail zero. Service fail means you're supposed to verify the merchant name, business name and phone number.. which I didn't do. Quality is a thankless job; you have to be stringent, otherwise you're not doing a proper job; you mark too harshly everyone gives you sh!t. Damned if you do, damned if you don't. I actually didn't mind this time around tho.. why kill yourself for something that doesn't matter?

  Is anyone in my department going to get promoted b/c they have fantastic quality? No. There is no positions at work. There is no future for work.
  
  We are mushrooms. They keep us in the dark and feed us sh!t.
  Its great.. get rid of all your merchants.. give them a hard time to sign up with us. Raise your rates, change it every month or so to keep them guessing. Charge customers an annual charge just to have the card though there is no benefit other than the fact it is a line of credit. Don't support french or spanish by getting rid of half of your reps and then wonder what you'll do when there are no reps that can take that call. Screw up funding once or twice a month..
  
  Oh wait my favorite: fax a letter to all your merchants who are leaving you for your competitor to stick with the company b/c it's oh so good and the number you leave on it is an actual SEX line... fannntastic..
  
  Really, a manager wants us to make them look good through having high call stats (service level) which is achieved by taking lots of calls with high quality. They aren't paying us to do special projects and be off the phone. It takes away from productivity. All they want is yes men/women who don't challenge them, don't complain and don't have a future. Well.. i'm not one of those people. I HATE people with no drive. Fine you don't have the best education.. or fine your financial situation isn't perfect.. blah blah.. excuses. REAL people find a way to break those barriers and succeed and not just settle. Never settle.

  Who is better off? People who believe in re-incarnation or those that don't?
  If you believed in re-incarnation, you could do whatever the hell you like as your spirit essentially lives on forever (in some form of another). Feel like it? Do it. Would be nice.. wouldn't feel so pressured to go out and do everything... relax..
  
  "This is such a drag" ~Shikamaru
  
  Or if you only had one life to live.. why shouldn't you do whatever you like.. b/c otherwise its gone forever..
  
  Heather Graham.. you're so sexy...

  • 1:53 am
  • 2 Comments