August 12, 2009

  • [And this too shall pass]

    Currently: flustered and stressed

    Well; my relaxed mood at work has been shattered. Didn't take too long.
    I had my monthly 1on1 with my workflow King E, and it was the usual:
    - great quality
    - low call stats
    For some weird reason, my high call stats bothered me extra and i've been putting more emphasis on lowering my acw, which is the time i hang up with the dealer and the time I put myself back into auto-in to be able to take a call.
    I guess checking what my colleagues had as acw was a mistake. I have an average of 78 seconds of acw, while the team goal is 30. Most of my colleagues is within 30, one of my colleagues smokey chocolate is 16!

    Its all a trade off i suppose; smokey chocolate who has great call stats, has low quality. Just like wolfman.

    I've always been prized for my high quality of work and my guides and training scripts that I make for the department. I think that is why changing a call stat like acw is so hard for me; i can be very very good, but it takes time to formulate such thoughts; i never like doing things quickly b/c it'll lead to mistakes or crappy quality.

    Which was reflected in today's work near the end; my notations were slopping, high stress could be heard in my voice. One of the signup kit requests I sent out didn't ask for the specific type of signup kit... fannnntastic.

    I guess I just know that my workflow is getting pressure from his managers to get us to do better; and i probably have one of the highest/lowest (whichever way you wanna say it) call stats, and it probably makes him look bad. Oh well.